Choosing A Care Service
Choosing a care service is a major life decision, and so this website is designed to help you make the best choice to meet your needs. It gives people who are looking for a care service, either for themselves, or a relative or friend, information on registered care homes and home care in the London area.
All London care agencies and care homes included on this website are registered with and regularly inspected by the Care Quality Commission (CQC). The CQC is the independent regulator of health and adult social care services in England. It registers and inspect all services and makes sure that essential standards of quality and safety are met everywhere that care is provided. A great deal of information, including inspection reports for care homes and other care services, can be found on CQC´s website: www.cqc.org.uk. CQC´s national customer service team can be contacted on Tel: 03000 616161 or by email: firstname.lastname@example.org.
Making arrangements with Council help
Whether you intend to make your own arrangements or hope that your local Council will make arrangements for you, social work staff will assess your needs in exactly the same way. The assessment will involve discussions with you and (with your permission) consultation with your family, friends, GP and other health service staff including staff who would be treating you if you were in hospital.
Your assessor will look with you to see what risks there are to your continuing to live independently, for example how safely and well you can manage activities of daily living like getting up and dressed. You will be asked about any problems with your health, whether you remain involved with family and friends and what support they can give you. Your assessor will then be able to work out with you what you need and whether these needs meet the Council′s eligibility criteria for providing help.
All assessments must be carried out in accordance with nationally agreed eligibility criteria to ensure that everyone is treated on an equal basis. If your assessment shows that you have a critical or substantial need for support, then your local Council will be prepared to offer you services which best meet the needs that have been identified during your assessment.
Residential care would only be offered if you need a very high level of support with daily living activities (and possibly night time needs as well) and there are no carers available to help or your carers can no longer continue to help you. Nursing care would only be offered if you need twenty four hour nursing care.
If a care home placement is the service which best meets your needs the Council must help you make arrangements. This applies even when you have enough money to pay for your own care if you cannot make the arrangements for yourself and you have no one else who is able to do this for you.
With the advice and information available from the Care Quality Commission or your local social services duty team, you should be able to make suitable plans for your care provision.